Services
- Services
Services Offered by Nidaan Desk
Nidaan Desk provides comprehensive assistance across the insurance lifecycle—from policy interpretation to claim settlement. Our services are built around the core principles of transparency, fairness, and policyholder empowerment.
Insurance Policy Assessment & Analysis
- Detailed review of policy terms and conditions.
- Identification of exclusions, coverage gaps, and potential risks.
- Guidance on understanding policy fine print in simple language.
Claims Management & Dispute Resolution
- Claim filing support for health, life, motor, travel, and property insurance.
- Re-evaluation of rejected or underpaid claims.
- Legal-backed negotiation with insurers for fair compensation.
- Assistance in documentation and communication with insurers.
Grievance Redressal
- Drafting and filing of formal complaints to insurers.
- Escalation to Insurance Ombudsman, IRDAI, or Consumer Forums if necessary.
- Monitoring timelines and regulatory compliance for grievance resolution.
Mis-selling Identification & Recovery Assistance
- Review of policy acquisition to identify misrepresentation or coercion.
- Filing complaints for refund, rectification, or policy cancellation.
- Representation in fraud recovery and compensation cases.
Insurance Literacy & Advisory
- Personalized insurance consultation for new policy buyers.
- Policy comparison guidance based on individual needs.
- Awareness campaigns and digital workshops on rights and responsibilities.
Post-Claim Support
- Advisory on future coverage and risk mitigation.
- Reinstatement help for lapsed or discontinued policies.
- Retrospective policy evaluation to prevent future disputes.
Corporate & Group Policyholder Support
- Advisory for employee benefit plans and group insurance schemes.
- Claims support for HR/admin teams in handling employee grievances.
- Customized B2B solutions for startups and SMEs.
